providers of services

This book is intended to be a “pocket consult” for the non-physician provider who wishes to gain a basic understanding of some of the most common concepts of the business of being a healthcare provider. This is a handbook that covers the business aspects of being a healthcare provider in today’s managed care environment. It covers such topics as billing, coding, benchmarking practice (measuring productivity), and contract negotiation.
Much of the material in this book is derived from the author’s 12 years of personal experience as a non-physician provider. She asserts that as healthcare continues to evolve, and as healthcare professionals continue to meet today’s clinical challenges, they are now faced with demonstrating knowledge of things such as fiscal responsibility, productivity, and quality management. Failure to develop business acumen may result in lost jobs, closing practices, or becoming subjected to unreasonable demands or expectations.
Whatever the background or motivator, this book is designed to be a primer in business for the non-traditional health care provider.

In The Million-Dollar Financial Services Practice, author David J. Mullen, Jr. reveals how to become a top-producing financial advisor using the method he has taught at Merrill Lynch and is famous for in the industry. This comprehensive book combines marketing, prospecting, sales, and time management techniques into a system that will help readers build a successful and lucrative practice. Mullen gives financial advisors all the tools and guidance they need to:
* get the appointment

* build relationships

* convert prospects to client

* retain clients

* use niche marketing successfully

* balance current clients and prospects

* increase the products and services each client uses

* attract millionaire clients
Containing templates, scripts, letters, and 15 tried-and-true Market Action Plans, this indispensable guide shows readers how to take their financial services practice to the million-dollar level and beyond.

Tools for pleasing even the most demanding customers
A satisfied customer is a loyal customer, and in today’s supercompetitive business economy few things are as crucial to a company’s bottom line as the quality of its customer service. This latest title in the popular Perfect Phrases series is just the thing for customer service employees and those who train and manage them. Perfect Phrases for Customer Service gets you quickly up and running with everything you need to keep customers happy and loyal, including:

• Clear explanations of the reasons for difficult customer behaviors
• Proven tools and techniques for successfully handling even the most cantankerous customers
• 101 dialogues and scripts organized according to types of difficult behaviors, usable as is or as part of a training program, and easily tailored to any industry and company culture For more information, please place an inquiry.

Written by and for nurse practitioners, this practical textbook focuses on what primary care providers need to learn and practice drug therapy. With an overall emphasis on patient teaching and health promotion, you will learn how to provide effective patient teaching about medications and how to gain patient compliance. Drug coverage focuses on “key drugs” rather than “prototype drugs,” so you can find important information about the most commonly used drugs rather than the first drug in each class. You will also find discussions on the legal and professional issues unique to nurse practitioners and other primary care providers. The 3rd edition also features an expanded emphasis on established clinical practice guidelines and evidence-based practice, plus two new chapters that cover drugs for ADHD and drugs for dementia.

• UNIQUE! Written specifically for nurse practitioners with an overall emphasis on patient teaching and health promotion.
• UNIQUE! Covers specific topics such as prescriptive authority, role implementation, and writing prescriptions.
• Presents comprehensive coverage of the drugs most commonly prescribed in – and the issues most relevant to – primary care practice.
• UNIQUE! Identifies the Top 200 drugs in chapter openers with a special icon and covers them in-depth to familiarize you with the most important, need-to-know drug information.
• Uses a consistent heading scheme for each prototype drug discussion to make it easier to learn and understand key concepts.
• Includes an introductory chapter on “Design and Implementation of Patient Education” that highlights content on patient teaching and compliance.
• Includes specific “Patient Education” sections in each drug chapter.
• Provides extensive coverage of drug therapy for special populations to alert you to special considerations based on age, pregnancy, race and other factors.
• A separate chapter on “Complementary and Alternative Therapies” discusses the available complementary and alternative modalities, including detailed information on actions, uses, and interactions of commonly used herbs.
• Drug Overview tables at the beginning of each chapter outline the classifications of drugs discussed and provide a handy reference of drug classes and subclasses, generic names, and trade names.
• Clinical Alerts highlight essential information that primary care providers must remember in order to avoid serious problems, including cautions for prescribing, information about drug interactions, or warnings about particularly ominous adverse effects.
• An entire unit covers drugs for health promotion to introduce you to drugs commonly seen in outpatient primary care settings and to prepare you for practice in a society increasingly focused on health promotion and disease prevention.
• Includes separate chapters on Immunizations and Biologicals, Weight Management, Smoking Cessation, Vitamins and Minerals, Over-the-Counter Medications, and Complementary and Alternative Therapies.

• Drug coverage focuses on “key drugs” rather than “prototype drugs,” since prototype drugs are technically the first drug in a given class but not always the best, newest, or most commonly prescribed drug.
• Separate chapter on “Treatment Guidelines and Evidence-Based Decision-Making” provides practical guidelines for using the current best evidence to make decisions about the care of individual patients.
• All content extensively reviewed by a PharmD consultant to ensure the most accurate, current, and clinically relevant pharmacology content.
• Includes separate chapters on drugs to treat ADHD and dementia in order to expand on the current treatments available for these two common conditions.

The first book of its kind to explain the Defined Contribution from every angle, and a must-read for every clearing firm, broker-dealer, CPA, mutual fund manager – any advisor involved in the retirement benefit industry. Provides an insightful, inside look at the investment component of the retirement industry, day-to-day processes and how technology has changed the business. See why companies like 401k, ASP, and others are making it required reading for all new hires.

A service revolution is sweeping America. Nearly three-quarters of people in the U.S. labor force work in services, almost half of family income is spent on services, and providing good service is widely believed to be the key to an organization’s success, whether in for-profit, nonprofit, or government. Yet, in an era where the customer is supposedly king, individuals are increasingly dissatisfied with the service they receive. As more and more services traditionally offered by indepAndent practitioners–such as law, health, and mental health–shift to large organizations, the quality of the customer-provider interaction deteriorates.
The Dynamics of Service is the first book to examine the service transaction in depth from social, psychological, and management perspectives. Barbara A. Gutek details the changing nature of customer-provider interactions from relationships when a customer has repeated contact with a particular provider–to encounters, which typically consist of a single brief episode. She examines the cumulative impact of this quiet revolution upon customers, providers, and the enterprises that provide service–and shows how it is changing the quality of our lives.
With powerful implications for health care, psychotherapy, higher education, law, and all areas where work is rapidly being restructured in large organizations, The Dynamics of Service provides professionals in many disciplines with a common framework for understanding how customers will be served in the future.

Offering new services is a great way for your organization to drive traffic and boost revenue, and what better foundation for these services than IP? This much is a given. The difficulty is uniting business and technical perspectives in a cohesive development and deployment process.

Meeting this challenge is the focus of Developing IP-Based Services. The only book of its kind devoted exclusively to IP-based services, it provides a blueprint for all the engineers, managers, and analysts who must come together to build these services and bring them online.
Inside, you’ll find just the right balance of business and technical coverage, introduced with a lucid discussion of the principles of service development and wrapped up with three case studies illustrating effective provisioning in today’s marketplace. Read the chapters relating to your role, and you’ll play it more successfully. Have your team read the entire book, and you’ll achieve a level of collaboration and shared understanding that will quickly accrue to the bottom line.

* Valuable insight from authors with extensive service provisioning and product development experience.

* Written for business and technical readers at a wide range of companies, including established telecoms, ISPs, ASPs, Clecs, bandwidth brokers, and vendors.

* Probes the business issues that will make or break your effort, including shortening the development cycle and choosing a competitive model.

* Provides the technical coverage required for successful implementation, according to the terms of the business model you choose.

* Focuses on the IP technologies that offer your service and its users the greatest value, including MPLS, Voice Over IP, and multicast.

* Helps you meet tough challenges relating to security and Quality of Service.

* Concludes with case studies illustrating successful service development and deployment in three companies.

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